Privacy Policy

1. Information We Collect

When you interact with Rooter Plumbing via our website or dispatch call centers, we collect information required to fulfill plumbing service requests. This may include your full name, telephone number, email address, physical service address, and specific descriptions of your plumbing issues.

2. How We Use Collected Information

We utilize customer data strictly to:

• Coordinate and dispatch qualified plumbing technicians to your residential service location.
• Communicate scheduling confirmations, arrival windows, and itemized diagnostic estimates.
• Process invoicing, warranty documentation, and payment receipts.
• Respond to direct customer service inquiries and follow-up support requests.

3. Non-Disclosure & Third-Party Sharing

Rooter Plumbing does not sell, lease, or monetize customer personal information to third-party data brokers or marketing aggregators. Information is shared strictly with authorized dispatch personnel, affiliated local licensed service contractors assigned to your job, and secure payment processing gateways necessary to fulfill your service order.

4. Data Security & Storage

We maintain industry-standard physical, electronic, and procedural safeguards to protect your personal contact information against unauthorized access, loss, or alteration.

5. Your Privacy Rights & Contact Information

You have the right to review, update, or request the deletion of your contact information from our customer directory at any time, subject to statutory record retention requirements for completed service invoices. Direct privacy requests to contact@rooterplumbing.net or call [PHONE NUMBER].